Mailtraq - the Complete Email Server
   

Enstar for Mailtraq email server sales & support
Making world-class Internet technology affordable  

Search for:

Advanced search

KB08111702 Preparing a BlackBerry Device

 

Remove the 'CICAL' service

Background
CICAL is a service which is used to sync the calendar to Outlook and BES (BlackBerry Enterprise Server).  When the Service Book is activated, it becomes a parallel "Calendar" which is displayed where the normal calendar was before.  When you add events to your calendar, they are actually added to the CICAL service book, not your regular calendar. The Funambol Plug-in only syncs with the regular calendar.  As a result, once CICAL is activated, Funambol and the UI diverge.

You get CICAL into your Service Book list by signing up for it with your service provider.  This may be a manual choice, or your service provider may install it by default. It may also be installed but dormant until a Restore or Partial Restore.

Procedure
In your BlackBerry Device:

1) Go to "Options"
2) Go to "Advanced Options"
3) Go to "Service Books"
4) There are a number of entries labelled with an e-mail address (e.g. "user.name@...").  
    View each of them and identify one with a "CID" of "CICAL"
5) Return to the "Service Book" list, select the item identified in (4) and use Menu to Delete it
6) Power off the Blackberry (full "off", not sleep)
7) Power it back on, and confirm by adding a new event and then syncing it.

These steps must be repeated after every Full Restore or after any Partial Restore that includes "Service Books".

 

 

 


Keywords: kb troubleshooting client
Mailtraq Highlights...
 SMTP Server     Mailtraq SMTP email server video IMAP Server     Mailtraq IMAP email Server video
 POP3 Server     Mailtraq POP3 email server video Proxy Server     Mailtraq proxy email server video
 Webmail Server     Mailtraq webmail email server video Mailing-list Server     Mailing list email server video
 Groupware Services     Mailtraq groupware email services video Spam and Virus control     Spam and virus control email server video

 

   Copyright © 2003 - 2011 Enstar Ltd, Enstar LLC & Fastraq Ltd. All rights reserved. Privacy policy.
   Mailtraq® is a registered trademark of Fastraq Limited.