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KB13040101 Rebuilding a corrupt Configuration

 

Restore from backup
If your main configuration becomes corrupted you should always first attempt to restore it from your last known good backup.

How to restore a configuration...


Corrupted user mapping

 

"...all my users have become attached to the Admin account as well as showing in the mailboxes section - and they are all flagged 'red'."

 

Method
If you have no valid backup then you can attempt to restore the correct relationships between your users, orphan mailboxes, address-books and calendars as follows.

Use the Tools | Backup Configuration to capture the present state of your Configuration.
Do not skip this step!

Download and unpack the 'fixownerships' script [Download]

Then, in the Mailtraq console, go to Tools | Execute Script

When the script window opens, go to File | Open...
and select/open the fixownerships.js that you unpacked from the download.
 
It will open in the window and look similar to the image (shown after execution).
 
 
 
Fire the script at Script | Execute in that window
 
It will offer you a list of corrections, first of mail, then calendars and addressbooks.
 
And that should put your ownerships right.
 
Important
 
Once you have confirmed that your Configuration is working normally, immediately take a backup using Tools | Backup Configuration

 

 

 


Keywords: kb advanced users troubleshooting
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