How to upgrade a current version of Mailtraq
(and how to upgrade Mailtraq 2.7 - 2.15 to Mailtraq 2.17+)
| You need valid Upgrade Protection
Mailtraq comes with 12 months Upgrade Protection, and you need to have current upgrade protection to obtain an upgrade.Renewal
You can renew your Upgrade Protection here ... |
Getting the Upgrade
You get the upgrade from the 'Available Downloads' on the downloads page at your account at https://my.mailtraq.com See details below.
Overview
Mailtraq 2.16.2 introduced a Console based on the Microsoft Management Console (MMC) for use with all editions of Windows: NT/XP/2003, Windows 7, Windows Vista and Windows 2008. Read more about Consoles here...
It is recommended that users of older versions
of Mailtraq transition to the new MMC Console.
If you have questions about upgrading your Mailtraq, please contact support
Moving
If you are upgrading and also moving your Mailtraq to a new machine, please read the advice on Moving Mailtraq...
A.) Get the new Upgrade
Use the link you have been given, or...
1.) Access your account at https://my.mailtraq.com
a. Follow the link in the Invoice you received when purchasing Mailtraq, or:
b. You may log into your account with the email address you registered with originally, and your password.
If you created a personal password for your account you should use that
or you may use the Installation Id of one of your Mailtraq purchases.
2.) Locate your Installation in the account 'Home' page
and click the blue underlined text to open the next window.
3.) At the next screen, click the [Download Mailtraq] button.
If you have multiple Mailtraq installations check that you are working with the correct Installation Id.
4.) The 'Available Downloads' screen will open.
We recommend that ALL Mailtraq installations now use the MMC Edition
B.) Method
First - identify the Console you are upgrading. Read how here...
If you have a Traditional Console you will need to transition to the MMC Console.
Read how here...
Then, in your Account locate the box titled 'Available Downloads', and select the option you desire.
Click the blue underlined text to download, and at the Windows prompt that follows, confirm the 'Save' to download the file to your Mailtraq machine.
| Upgrading an Existing WiX/MMC Console | |
The MMC Console does not require different downloads for Installing and Upgrading, so you always use the WiX/MMC 'setup' edition & method whether it is a new install or an upgrade.
Files are in the format: MailtraqWixSetupnnnn.exe
1. Stop Mailtraq Service
Select Stop from the Service Control in the Windows Start menu. The Windows taskbar 'Mailtraq Monitor' icon will change from running  to stopped  Then right-click & Exit the Monitor to close it.
2. Take a 'safety' backup of the Mailtraq Database folder. See 'Tips' below...
The default location is:
'C:\Program Files (X86)\Mailtraq\database'
or
'C:\Program Files\Mailtraq\database' for very old installations.
We do not recommend relying on your regular daily backup, as that may be in a compressed format and not readily swappable.
3. Run the download
4. Restart Mailtraq if it does not restart automatically.
You may archive or discard the 'safety' Database backup. | | | Upgrading a Traditional Console
When upgrading a Traditional Console to the MMC Console, you should first check you are using the AFX database - and if necessary change to AFX ( see how) before continuing. Important
It is important to change over to the AFX database before upgrading, as the Database Migration Wizard is not available in the new Console
Files are in the format: MailtraqWixSetupnnnn.exe
1. Shutdown - stop - Mailtraq
2. Take a 'safety' backup of the Mailtraq Database folder.
The default location is:
'C:\Program Files (X86)\Mailtraq\database'
or
'C:\Program Files\Mailtraq\database' for very old installations.
We do not recommend relying on your regular daily backup, as that may be in a compressed format and not readily swappable.
3. Run the download
4. Restart Mailtraq if it does not restart automatically.
When Mailtraq restarts it will be using the MMC Console (read more... ).
You may archive or discard the 'safety' Database backup. |
Tips and Troubleshooting
Using Pre-release Editions Unless otherwise advised by Mailtraq Support we recommend using Release versions in Production environments. Pre-release versions are normally stable, but have not necessarily been fully tested. Please contact Support if you would like to use a pre-release version to access new features, and we will be happy to make a recommendation.
Tip:
Quick Upgrade with Valid Backup
If you have a valid daily backup and wish to skip the 'copy the \database folder' step to save time, then at a minimum you MUST use the Console Tool to take a snap-shot backup of your Configuration before upgrading.
This is almost instant and gives you a valid configuration Restore-point.
Read how to use the Configuration Backup tool here...
We recommend storing the configuration-backup file permanently in a safe place.
1 - Stop the Mailtraq Service.
2 - Exit the system tray icon - 'Mailtraq Monitor'
3 - Run the MailtraqWixSetupnnnn.exe download
Windows Firewall Error
While running the installer you see:
"Error 25580 cannot connect to Windows Firewall."
The error implies that the Windows Firewall is not installed or has been stopped.
Windows security now requires that the installation package enters a profile in the Windows Firewall to allow Mailtraq to host services, even if you are not currently using the Windows Firewall. Use the Windows Service Control Panel to start it before installing so that it can be correctly configured.
You can turn off the Windows Firewall after installation, if you do not wish to use it.
Port access
The Console requires access via Port 7889 and you may have to adjust your router/firewall permissions.
Backup Policy
Now would be a good time to review your Backup policy | 
