KB06031701 Support - How to take a screenshot
This is the recommended method (see Configuration Tip below to see why) for capturing a screenshot to send to Support. It uses a piece of free software called Irfanview - which is a simple image viewer.
Download and install Irfanview from their website: www.irfanview.com
Have the view of Mailtraq that you wish to capture on the screen.
1 - Capture the view - Shift+PrintScreen in most versions of Windows
This will place a copy of the screen into Windows clipboard.
Alt+PrintScreen will copy the active window or dialog.
2 - Open Irfanview
In Irfanview - Edit | Paste
This will place an image of the screen into Irfanview
Crop to size if needed
- In Irfanview, do a marquee-select (left-click and drag to make a selection window)
- Crop to selection using (Ctrl+Y)
3 - Save the file
Use PNG or GIF format - this is important as it produces a small file suitable for sending by email while retaining detail
Don't use Microsoft Word
There are numerous other ways to capture screen images - however, some methods (such as pasting a screen image into a MS Word document) produce very large file sizes which may be spam trapped. Many organizations - including Mailtraq Support - set maximum size limits on incoming emails to prevent abuse, or filter out filename.doc attachments.