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KB07102201 Mailtraq message format


If you are requested to send a message in Mailtraq's message format (mmsg) please follow this procedure.


1 - Locate the message in the User's mailbox in the Mailtraq Console.




2 - Right-click and select  View Message  or  Open  


3 - The message will open in the Message Viewer.

The main part of the window shows the Headers and Message Body.

The upper section shows the SMTP Envelope information - the intended recipients.


Select the File menu - Save as ...

and save the file to disk in the format:


Manually add the .mmsg as you save 


How to send to Support

You should then attach the saved mmsg-file to an email and send it to Support if requested.

DO NOT copy and paste the contents of the file, print it as a MS-Word document, create a PDF or screenshot, or
use any other creative way of transferring the information.
Simply attach the file to an email and send it.

Keywords: kb troubleshooting
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