KB07102201 Mailtraq message format If you are requested to send a message in Mailtraq's message format (mmsg) please follow this procedure. 1 - Locate the message in the User's mailbox in the Mailtraq Console. or 2 - Right-click and select View Message or Open 3 - The message will open in the Message Viewer. The main part of the window shows the Headers and Message Body. The upper section shows the SMTP Envelope information - the intended recipients. Save Select the File menu - Save as ... and save the file to disk in the format: yourfilename.mmsg Manually add the .mmsg as you save How to send to Support You should then attach the saved mmsg-file to an email and send it to Support if requested. DO NOT copy and paste the contents of the file, print it as a MS-Word document, create a PDF or screenshot, or use any other creative way of transferring the information. Simply attach the file to an email and send it. |