KB07102201 Mailtraq message format
If you are requested to send a message in Mailtraq's message format (mmsg) please follow this procedure.
1 - Locate the message in the User's mailbox in the Mailtraq Console.
2 - Right-click and select View Message or Open
3 - The message will open in the Message Viewer.
The main part of the window shows the Headers and Message Body.
The upper section shows the SMTP Envelope information - the intended recipients.
Select the File menu - Save as ...
and save the file to disk in the format:
Manually add the .mmsg as you save
How to send to Support
You should then attach the saved mmsg-file to an email and send it to Support if requested.
DO NOT copy and paste the contents of the file, print it as a MS-Word document, create a PDF or screenshot, or
use any other creative way of transferring the information.
Simply attach the file to an email and send it.