KB08040101 Repairing a corrupt AFX 'mailbox'The AFX database is very reliable, and if you do run into Database corruption problems is going to be caused by one of the following:
1.) Running out of room on the Hard Drive
2.) Shutting down abruptly - either power failure or by the User
3.) External backup regimes locking the Mailtraq database files
4.) Anti-virus programs locking the Mailtraq database files
5.) Corrupted disc-write problems.
Make sure you are following the advice on the website for:
backing up - http://www.mailtraq.com/backup as Restoring from a Backup may be the best option.
and are using suitable anti-virus programs - http://www.mailtraq.com/antivirus
If you are not sure what Database your Mailtraq is using, see: http://www.mailtraq.com/database
Identifying Corruption
Database corruption is indicated if, when Mailtraq is behaving unexpectedly, you examine the Mailtraq Event Log and see entries similar to:
>[date] [time] EXCEPTION (NexusDB: ...variable text ... Recursive call (3 times):
with the 'variable text' containing a description of an event with a reference to a 'mailbox.afx'
Recovery:
If a corrupted page has been written to the .afx file you can attempt to recover the file by using this program:
http://resources.mailtraq.com/files/afxrecover.zip
Method:
Shutdown Mailtraq and take a copy of the Mailtraq Database folder and put it in a safe place where you can work on it.
The AFX files have this default location: C:\Program Files\Mailtraq\database\mail\inbox - you will be working on a copy |
Replace the corrupted file by substitution
Recommended method
Hopefully it will repair it successfully and the old .afx can be replaced with the new one - and then restart Mailtraq.
Make sure that Mailtraq is shut-down when you are doing the file substitutions. Message Import
Alternate method
You can use the Tools | Import Message Wizard to import the messages from the recovered AFX file to the live mailbox (available from Mailtraq build 2.14.1.2414) Further advice Mailtraq provides a tool-kit for working with AFX mailbox files.
See KB10052701 AFXutils - Advanced AFX file manipulation
If you have tried the above without success, - and you are unable to restore the mailbox from a recent backup - you can try the following procedure. Use Mailtraq's mailbox export facility www.mailtraq.com/export to export the messages from the mailbox to a convenient place. Mailtraq will export all the messages that are recoverable. Shutdown Mailtraq.
Delete the username.afx mailbox from C:\Program Files\Mailtraq\database\mail\inbox
Restart Mailtraq
| 
