IM Options

XMPP Standard Clients

Mailtraq Professional provides a standard XMPP Service that allows the interconnection of any compliant XMPP 'Jabber' client.

Many are available at no cost.

This gives you your own private IM communication system in addition to email that works across the office or around the world.

Standard desktop clients work across platforms so that you can connect from not only Windows machines with for example, Pandion, but also from Mac OS X using Pidgin or even from mobile devices such as using Xabber from your Android phone.

There are many other clients available...

Mailtraq Assistant

Mailtraq ships with its own Instant Messaging client called Mailtraq Assistant that has been optimized for LAN usage with a wide range of functionality

The Mailtraq Assistant is a client-side application which sits in the system tray, and provides the following functions :-

• Instant Messaging
  Users can communicate using one-to-one or conferences style real-time discussions with other Mailtraq Assistant users. Unlike consumer-grade instant messaging offerings, Mailtraq provides the option to record and log discussions, either for audit purposes, or as a record for particpants.

• Immediate Notification of new Mail
  A popup appears near the system tray showing the sender and subject line of the email. This works both with traditional email clients and also with WebMail.

• Directory Access            (* see note below)
  Users can see the local Directory, including who is currently online running their own Mailtraq Assistants

• Shared Address Book Access
  Users can access the Global Address Book and their own Personal Address Book

MA is installed by each Local User (read more...) of Mailtraq on their own computer.
The Mailtraq Assistant is included with your Mailtraq license - read more ...

* Setting Directory Access Visibility

Users created in the Console are by default not visible to Instant Messenger clients.

The Administrator needs to set the Local Directory Visibility in the user's mailbox Properties dialog | Mailbox tab.

Authenticating against NT Domain

If you are authenticating your users against an NT Domain you must enable the NT/LDAP checkbox in the XMPP service Properties dialog (Build 3318 and above)