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Introduction to MA

Instant Messaging with Mailtraq Assistant

The Mailtraq Assistant provides a complete Instant Messaging service for easy real-time communication with other Mailtraq Assistant users (whether within your organisation or via other Mailtraq Servers visible on the Internet).

Conversations can be held with any number of participants and the conversations can be automatically transcribed. These transcriptions can be sent by e-mail to specific addresses (such as archives) or to participants (local, remote or both).


Power features of Mailtraq Assistant

Mailtraq Assistant (MA) is also a helper-program (client-side application) which allows local users access to the Mailtraq Server. The Mailtraq Assistant is included with your Mailtraq license, for installation by all your Mailtraq users at no extra charge.

It is installed by each Local User of Mailtraq on their own computer. MA then sits in the system tray, and provides the following functions :-

  • Instant Messaging - read more ...
    Users can communicate using one-to-one or conferences style real-time discussions with other Mailtraq Assistant users. Unlike consumer-grade instant messaging offerings, Mailtraq provides the option to record and log discussions, either for audit purposes, or as a record for particpants.

  • Immediate Notification of new Mail
    A popup appears near the system tray showing the sender and subject line of the email. This works both with traditional email clients and also with WebMail.

  • Directory Access - read more ...
    Users can see the local Directory, including who is currently online running their own Mailtraq Assistants

  • Shared Address Book Access
    Users can access the Global Address Book and their own Personal Address Book and Share Address Books



Configuration Tips


MA (Mailtraq Assistant) uses the XMPP service - check that it is available by looking in Active Connections in the Console Tree.
This is normally installed by default, but can be added if necessary from the Options | Services control.

MA uses port 5222 and you will need to ensure that this is open on your network and machine firewalls.

Outlook™ Synchronization
The Outlook Synch functions of MA have been replaced by MOS. Read more here ...



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