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Please check the FAQ page - most common issues are addressed there.
If you are having problems configuring Mailtraq, and you have not been able to find the answer - then we provide support for users with a valid license or upgrade protection.
Please complete the form below, and a member of the support team will contact you as soon as possible.You will need to tell us your Installation Id, the Version and Build and which Database Mailtraq is are using. Find out how, here.
Make sure we can contact youIf you have lost access to your normal email service be sure to use an alternate email address so we can contact you - such as your personal Gmail, Yahoo or Microsoft (Outlook Live) account.
If you are really stuck, then you can Contact Us - but always complete this form first as the Support Team will use it to assist you.
How to send Log FilesIt is often helpful to include information from the Event Log when requesting support. Find out how, here